Shipping Policy

1. Shipping Destinations & Rates

We ship worldwide to the following regions with corresponding shipping fees:

🇺🇸 United States

• Standard Shipping: $8.99 (7-12 business days)

• Express Shipping: $19.99 (3-5 business days)

• Free Standard Shipping on orders over $150

🇪🇺 European Union

• Standard Shipping: €9.99 (8-14 business days)

• Express Shipping: €24.99 (4-7 business days)

• Free Standard Shipping on orders over €150

🇬🇧 United Kingdom

• Standard Shipping: £6.99 (5-10 business days)

• Express Shipping: £14.99 (2-4 business days)

• Free Standard Shipping on orders over £120

🇨🇦 Canada

• Standard Shipping: CAD$12.99 (10-15 business days)

• Express Shipping: CAD$29.99 (5-8 business days)

• Free Standard Shipping on orders over CAD$200

🇦🇺 Australia & 🇳🇿 New Zealand

• Standard Shipping: AUD$14.99 (12-18 business days)

• Express Shipping: AUD$34.99 (6-10 business days)

• Free Standard Shipping on orders over AUD$250

🌏 Asia (Mainland China, Japan, South Korea, Singapore)

• Standard Shipping: $7.99 (5-9 business days)

• Express Shipping: $15.99 (3-5 business days)

• Free Standard Shipping on orders over $100

🌍 Rest of World

• Standard Shipping: Calculated at checkout (15-25 business days)

• Express Shipping: Calculated at checkout (7-14 business days)

Note: Business days exclude weekends and public holidays

2. Processing Time

All orders are processed within:

• 1-2 business days for in-stock items

• 3-5 business days for pre-order/custom items (clearly marked on product pages)

3. Shipping Carriers

We partner with trusted global carriers:

• DHL Express

• FedEx

• UPS

• Local postal services (for standard shipping)

4. Order Tracking

You will receive:

• Order confirmation email (immediately after purchase)

• Shipping confirmation with tracking number (within 2 business days after dispatch)

• Delivery notifications from carrier

Track your order through:
🔗 [MITYGROUP Order Tracking Portal]
OR
Direct carrier tracking using provided tracking number

5. Customs & Import Duties

International customers:

• May be subject to customs fees (determined by local authorities)

• These fees are the customer's responsibility

• We cannot predict or control these charges

• Declared value will reflect actual purchase amount

6. Shipping Restrictions

We cannot ship to:

• PO Boxes (express shipping only)

• Certain remote areas (carrier restrictions apply)

• Embargoed countries

7. Delivery Issues

If you experience:

• Delayed delivery (beyond estimated timeframe)

• Missing package (tracking shows delivered but not received)

• Damaged package upon arrival

Please contact us immediately at:
📧 service@mitygroup.com
📞 +1 (800) 123-4567 (Mon-Fri, 9 AM - 6 PM GMT)

8. Holiday Shipping Schedule

During peak seasons (November-January):

• Processing may take 3-5 business days

• Carrier delays may occur

• Check our website banner for updated holiday cutoffs