Refund Policy

We want you to be completely satisfied with your MITYGROUP purchase. Please review our policy below regarding refunds, exchanges, and damaged/defective items.

📦 Returns & Refunds

Eligibility:

• Items must be returned within 30 days of delivery

• Products must be unworn, unwashed, and in original condition with tags attached

• Proof of purchase required (order number or receipt)

Refund Process:

1. Contact us at service@mitygroup.com to initiate a return

2. We'll provide a return authorization and instructions

3. Ship items back to our warehouse (return shipping at customer's expense)

4. Refund processed within 5-10 business days after we receive and inspect the items

Refund Methods:

• Original payment method (credit card, PayPal, etc.)

• Store credit option available (faster processing)

🔄 Exchanges

Available For:

• Size exchanges (subject to availability)

• Color exchanges (subject to availability)

Exchange Process:

1. Email service@mitygroup.com with your exchange request

2. We'll verify stock availability

3. If available:

   • Ship new item first (customer pays return shipping)
     OR

   • Return original item first (we ship replacement after receiving)

4. If unavailable, we'll offer a refund or store credit

Note: We currently don't offer direct exchanges for different styles

⚠ Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact us within 7 days of delivery at service@mitygroup.com

2. Include photos clearly showing the damage/defect

3. We'll provide a prepaid return label (free return shipping)

4. Choose your preferred resolution:

   • Replacement (priority shipping)

   • Full refund

   • Store credit (+10% bonus for the inconvenience)

Quality Guarantee:

We stand behind our products. If an item fails under normal use within 90 days, we'll replace it at no cost.

❌ Non-Refundable Items

• Final sale items (marked as such)

• Gift cards

• Items without proof of purchase

• Products damaged after delivery due to customer use

📦 Return Shipping

• Customers responsible for return shipping costs (except for damaged/defective items)

• We recommend using trackable shipping methods

• Original shipping fees non-refundable

💳 Refund Timing

• Credit card refunds: 5-10 business days (depends on bank processing)

• PayPal refunds: 3-5 business days

• Store credit: Immediate upon approval